Adkhana FAQ – Your Classified Ads Questions Answered

Welcome to the Adkhana FAQ page! Here you will find answers to the most common questions about using Adkhana, Pakistan’s trusted classified ads platform. Whether you want to post an ad, browse listings, or manage your account, this guide will help you use the platform easily and efficiently.

Adkhana makes it simple to post free classified ads in Pakistan and connect buyers and sellers across the country.

General Questions

Q1: What is Adkhana?

Adkhana is Pakistan’s trusted online marketplace where users can buy, sell, and advertise products and services quickly and safely. Our platform connects buyers and sellers nationwide and provides a simple and reliable classified ads experience.

Q2: Is Adkhana free to use?

Yes. Creating an account and posting up to 3 ads is completely free. For more visibility and advanced features, users can upgrade to premium membership options.

Q3: Do I need an account to post an ad?

Yes, you must create a free account to post, manage, and track your ads. Browsing ads does not require an account, but registration is necessary for posting ads and contacting via chat to other users.

Q4: How do I create an account?

Click the “Account” icon at the top of the website, enter your email and phone number, verify your account, and set a password.

Q5: Can I browse ads without logging in?

Yes, anyone can browse ads for free. Logging in is only required for posting ads, contacting sellers via chat, or saving favorite listings.

Buying & Selling

Q6: How do I post an ad?

Log in to your account, click the “Post Ad” button, fill in all product details, upload clear photos, set a price, and submit the ad. Choose the correct category and location to improve visibility.

Q7: How do I contact a seller?

Each ad has a contact section where you can chat, call, message, or WhatsApp the seller directly. For better safety, we recommend communicating through Adkhana’s messaging system.

Q8: How can I stay safe while buying or selling?

To stay safe while trading online, follow these tips:

• Prefer meeting in public places when exchanging goods.

• Be cautious when making advance payments and only pay trusted sellers.

• Verify product details and ask for receipts or proof when possible.

• Communicate through Adkhana messages when possible.

• Report any suspicious ads or users immediately.

Q9: Can I negotiate prices with sellers?

Yes. Many sellers are open to negotiation. Use the chat option to communicate politely and agree on a reasonable price.

Q10: How long does it take for my ad to appear on Adkhana?

Most ads are approved and published within 24 hours. Featured ads may receive faster approval and higher visibility.

Account Management

Q11: How do I recover my account if I forget my password?

Click “Forgot Password” on the login page, enter your registered email address, and follow the instructions to reset your password.

Q12: Can I delete my Adkhana account?

Yes. Send an account deletion request from your registered email address to support@adkhana.com. Your account and all associated data will be permanently removed.

Q13: How can I edit or update my ad?

Go to My Listings in your dashboard, select the ad you want to edit, update the details, and submit the changes.

Q14: Can I track views and inquiries on my ads?

Yes. Your dashboard shows how many people have viewed your ad and how many messages you have received.

Membership & Promotion

Q15: What is the difference between free and premium membership?

Free Membership:
Allows you to post up to 3 free ads with standard visibility.

Premium Membership:
Provides additional ad slots, priority placement, featured listings, and improved exposure to potential buyers.

Q16: Can I promote my ad for better reach?

Yes. Adkhana offers promotion options such as Featured Ads, which help your listing reach more potential buyers.

Q17: How long does a promoted ad stay featured?

Featured ads remain highlighted for 7 days from the time the promotion is activated. However, all ads on Adkhana have a maximum listing duration of 30 days. If you promote an ad close to its expiration date, the featured period will only remain active until the ad expires.

For example, if an ad is promoted on the 26th day, it will stay featured for only 4 days, because the ad will automatically expire after 30 days.

Q18: How long does a membership last on Adkhana?

All premium memberships on Adkhana are valid for 30 days from the date of purchase. After 30 days, the membership expires automatically.

Q19: What happens if I post an ad after buying a membership?

Any ad you post during your membership period will remain active until the membership expires. For example, if you buy a membership today and post an ad after 5 days, the ad will expire on the same date as your membership — not 30 days from posting.

Q20: Can I extend the duration of my ads beyond the membership expiry?

No. All ads posted under a premium membership are tied to the membership period. To keep ads active longer, you must renew or purchase a new membership.

Q21: If I post multiple ads during my membership, do they all expire together?

Yes. All ads posted during a single membership period will expire on the same day the membership ends, regardless of when each ad was posted.

Q22: How can I get full duration for each ad?

To ensure your ad gets the full 30 days of visibility, post it immediately after activating your membership. Delaying posting will shorten the ad’s active period to match the membership expiry date.

Payments & Security

Q23: What payment methods are available for premium services?

Adkhana accepts bank transfers as the official payment method for all premium services. 

All payments are verified before your premium membership or promotion is activated. Please ensure you follow the payment instructions carefully to avoid delays.

Q24: Is my personal information safe on Adkhana?

Yes. Your data is protected under our Privacy Policy, and we do not share personal information without your consent. We recommend you to always use Adkhana’s official channels for communication.

Q25: Does Adkhana handle payments between buyers and sellers?

No. Adkhana only provides a platform for connecting buyers and sellers. Payments and transactions are handled directly between users.

Q26: Are payments for ads required upfront?

No. Posting basic ads is free. Payments are only required for premium promotions or membership features.

Support

Q27: How do I report a suspicious ad?

Click the “Report Abuse” button on any ad page or contact us at support@adkhana.com. Our team reviews all reports to maintain platform safety.

Q28: How do I contact Adkhana for help?

Email us at support@adkhana.com. Our support team typically responds within 24 hours.

Q29: Where can I find tips for safe buying and selling?

Visit our How to Stay Safe page to learn how to avoid scams and make secure transactions on Adkhana.

Additional Questions

Q30: Can I advertise my business on Adkhana?

Yes. Businesses can post ads for products, services, or job opportunities. Premium promotions and banner advertising can help increase visibility.

Q31: What categories are available on Adkhana?

Adkhana offers many categories including:

• Vehicles

• Mobile Phones

• Electronics

• Property

• Jobs & Services

• Fashion & Accessories

• Furniture

• Pets & Animals

Q32: Is Adkhana available across Pakistan?

Yes. Adkhana is available nationwide, allowing users from any city in Pakistan to buy, sell, and advertise products or services.

Q33: What type of ads are not allowed on Adkhana?

Ads related to illegal products, drugs, weapons, counterfeit goods, stolen items, or misleading content are strictly prohibited.

Didn’t find the answer you were looking for?
Contact our support team anytime — we’re always here to help.
support@adkhana.com