faq

Adkhana FAQ – Your Classified Ads Questions Answered

Welcome to the Adkhana FAQ page! If you have questions about using Pakistan’s trusted classified ads platform, you’ve come to the right place. This page is designed to answer all your queries and make your experience with Adkhana smooth and hassle-free. Whether you are a new user or a regular visitor, our FAQ guide will help you post, browse, and manage your ads efficiently.

General Questions

Q1: What is Adkhana?
Adkhana is Pakistan’s trusted online marketplace where users can buy, sell, and advertise products and services quickly and safely. Our platform connects buyers and sellers nationwide, offering a simple and reliable experience.

Q2: Is Adkhana free to use?
Yes! Creating an account and posting up to 3 free ads with a basic membership is completely free. For more visibility and advanced features, users can upgrade to premium membership options.

Q3: Do I need an account to post an ad?
Yes, you need to create a free account to post, manage, and track your ads. Browsing ads does not require an account, but registration is necessary for posting and contacting other users.

Q4: How do I create an account?
Click on the “Account” icon on top, provide your email, phone number, verify your account, set a password.

Q5: Can I browse ads without logging in?
Yes, anyone can browse ads for free. Logging in is only required for posting ads, contacting sellers, or saving favorite listings.

Buying & Selling

Q6: How do I post an ad?
Log in to your account, click on “Add Listing” button, fill in all product details, upload clear photos, set a price, and submit. Make sure to choose the correct category and location for better visibility.

Q7: How do I contact a seller?
Each ad has a contact section where you can chat, call, message, or whatsapp the seller directly. Prefer to communicate through Adkhana’s messaging system to ensure safety.

Q8: How can I stay safe while buying or selling?

  • Meet in public places when exchanging goods.

  • Avoid advance payments before seeing the product.

  • Verify products and ask for receipts when applicable.

  • Report any suspicious ads or users immediately.

Q9: Can I negotiate prices with sellers?
Yes! Most sellers are open to negotiation. Use the chat option to communicate politely and reach a mutually acceptable price.

Q10: How long does it take for my ad to appear on Adkhana?
Most ads are approved and go live within 24 hours. Premium ads usually get faster approval and better visibility.

Membership & Promotion

Q11: What is the difference between free and premium membership?

  • Free Membership: Allows you to post up to 3 free ads with standard visibility.

  • Premium Membership: Offers more ad slots, priority placement, featured listings, top listings, and better exposure to potential buyers.

Q12: Can I promote my ad for better reach?
Yes! Adkhana offers promotion options like highlighting (top ad), or featuring (featured ad) your ad on different pages. This increases the chances of your ad being seen by more users.

Q13: How long does a promoted ad stay on top?
Promoted ads remain top or featured for the duration of your selected package, which can range from a few days to weeks, depending on your choice.

Q14: Can I upgrade or downgrade my membership anytime?
Yes, you can upgrade to premium or switch back to free membership anytime through your account dashboard.

Payments & Security

Q15: What payment methods are available for premium services?
We support multiple payment methods including bank transfer, Nayapay, Easypaisa, and JazzCash. Payment is secure, reliable and confirmed instantly in most cases.

Q16: Is my personal information safe on Adkhana?
Absolutely. Your data is protected under our Privacy Policy, and we never share it without your consent. Always use Adkhana’s official channels for transactions to ensure security.

Q18: Are payments for ads required upfront?
No, posting basic ads is free. Payments are only required for premium features and promotions, which are optional.

Account Management

Q19: How do I recover my account if I forget my password?
Click Forgot Password on the login page, enter your registered email and follow the instructions to reset your password.

Q20: Can I delete my Adkhana account?
Yes, you can. Just send a deletion request from your registered email ID to support@adkhana.com, and our team will remove your account permanently.
Note that this action will permanently remove all your ads and personal data.

Q21: How can I edit or update my ad?
Go to My Listings, select the ad you want to edit, update the information, and submit.

Q22: Can I track views and inquiries on my ads?
Yes! Your dashboard shows how many people have viewed your ad and how many messages you have received.

Support

Q23: How do I report a suspicious ad or user?
Click the “Report” button on any ad page, or contact us at support@adkhana.com. Our team investigates all reports promptly to maintain platform safety.

Q24: How do I contact Adkhana for help?
Visit our Contact Us page or email support@adkhana.com. Our support team responds within 24 hours to assist you with any issue.

Q25: Where can I find more tips for safe buying and selling?
Check our Stay Safe page, which provides detailed guidelines for safe transactions and avoiding scams.

Additional Questions

Q26: Can I advertise my business on Adkhana?
Yes! Businesses can post products, services, and job listings. Using premium features can increase visibility and reach potential customers more effectively.

Q27: What categories are available on Adkhana?
Adkhana offers a wide range of categories including:

  • Vehicles

  • Electronics

  • Property

  • Jobs & Services

  • Fashion & Accessories

  • Pets & Animals

👉 Didn’t find your answer? Reach out to our support team anytime — we’re here to help!